Contractor Information
Support Information
Central Sprinkler is committed to making this voluntary replacement program as easy and convenient as possible for both you and your customers. We have established several toll-free numbers to help you and your customers throughout the life of this initiative. Please save and refer to these numbers.
- 1-800-871-3492
Notice Packet Request Line
Hours: 8:15am to 6pm EST
(To request a Notice Packet, which contains detailed information on how to identify O-ring sprinklers involved in this program and how to participate in the program.)
- 1-866-505-8553
Customer Service Hotline
Hours: 8:15am to 6pm EST - (For sprinkler owners who have additional questions after they receive their Notice Packet for participation in the program.)
- 1-866-836-3928
Contractor and Industry Professional Hotline
Hours: 8:15am to 6pm EST
(A special hotline established just for Contractors and Industry Professionals to assist with questions specific to the fire protection industry about the program.)
- 1-866-836-3929
Media Hotline
Hours: 8:15am to 6pm EST
(To avoid inconvenience to you, we have established this hotline to which you can refer any media calls or media questions.)
Please also keep in mind that your Central Sales Representative stands ready to help answer any questions you may have or to assist you in any way during this replacement effort. Please do not hesitate to call on your Sales Representative for support.
We are all dedicated to making this voluntary program as smooth and convenient as possible. Thank you for your participation.